The PixelGenius Web Forums Login Info


The PixelGenius Forums are for the use of PixelGenius customers only. If you have received the instructions for logging into the PG Forums, you should be able to access the forums. We have hundreds of users already using the forums so if you are having difficulties, the odds are you may be doing something wrong.

The first area to look at if you are having difficulties is the forum login. The web directory where the PG Forums live is itself, password protected. Only those people who have received the forum login information will be able to access the forums. When logging into the forum site the first time, you will see the following dialog:

You will need to enter the login ID and password exactly as provided. Note, if you've already logged in and registered, you will STILL need to use the original login ID and password and NOT your personal User Name and Password. If you receive the following notice, you have not entered the correct login ID and password.

You will need to enter the original login ID and password exactly.
Depending on your web browser and operating system, you may need to enter this information every time you login. If you have your browser set to accept cookies you should not need to re-enter the login ID and password.You can set your browser preferences to accept cookies from specific sites:

Set your browser to accept cookies from the 'forums.pixelgenius.com' domain. This will allow your browser to remember your login ID and password. If for any reason you clear your browser's cookies, such as an update or you are logging on from a different computer, you will need to re-enter the forum login ID and password.

Once you log on to the forum web site, you will need to register as a new user.
Click HERE to see the registration procedure.

If you have already registered as a user and are having problems logging onto the site,
Click HERE for additional info regarding site log in.

For Forum Support Issues, please use this form: Forum-Problems
If you send an email, please indicate the following critical pieces of information to help us help you:
What operating system are you using, including any updates or service packs?
What browser are you using?
What is your browser's "cookies" settings set to?
What is your internet connection?
Have you logged onto the site successfully at least once?
Have you created a personal user name and password?
Have you received the user validation email?
Have you responded to the validation email?
Have you requested that the forum system send you your user name and password?
Have you received a lock out notice?

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