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PixelGenius
Customer Support

PixelGenius
very much appreciates your choice of trying
or buying our products.
We want your experience to be as trouble-free
as possible. If you have any questions or problems,
please don't hesitate to contact us using the PixelGenius Tech Support button at the bottom of this page.
A note
about earlier versions of Adobe Photoshop under
Windows Vista
Adobe has decided not to release Vista
compatible (certified) updates of earlier
versions of Photoshop. Photoshop CS2 will install and run under
Vista but needs to be launched as an Admin
level application. Adobe does not recommend
running any earlier versions of Photoshop
such as CS or version 7 under Vista. Since
we run under Photoshop as a "hosted application"
(plug-in) PixelGenius can not support our
products running under Vista unless you
are using Photoshop CS3 or Photoshop CS3
Extended. Click HERE to
download and read Adobe's Windows Vista
Compatibility (127KB PDF).
A note
about Adobe Photoshop CS4–Windows
The
current Windows versions of our
products are compatible when running under
Photoshop CS4 and CS4 Extended when launched
under Windows XP/SP3 and Windows Vista SP1 & SP2
(when run as a 32 bit application) and Windows 7. Pixel
Genius has provided beta installers of PhotoKit
and PhotoKit Sharpener and PhotoKit Color 2 that will properly install the 64-bit binarieson Photoshop
CS4 64 bit installations. See the CS4-Beta page
for more info.
We
expect to release new Windows 32/64 bit binaries
with an appropriate installer (free) that will
install either a 32 bit version or both a 64
bit and 32 bit version when run under Windows
Vista 64. We will only be officially supporting 64 bit
binaries on Vista 64 and Windows 7 (it "may" work
fine on Windows XP under 64 bit but since Photoshop
CS4 is not officially supported under XP 64 we
can not be sure our products will work correctly
under that OS). Click HERE to
see the supported system requirements for Photoshop
CS4. Click HERE for additional information regarding Photoshop CS4's Windows 7 compatibility.
The
most recent versions of our products can
be downloaded
HERE. Photoshop
6 and 7 are no longer supported. However,
a legacy download is still available on the Downloads page.
Note, these legacy versions are no longer
supported and will not be updated.
A note about
Adobe Photoshop CS4–Macintosh
With
the release of Photoshop CS3, all developers
of plug-ins for the Mac needed to release
Universal Binary versions of their plug-ins
in order to work with MacIntel from Apple.
The most recent versions of our products
that are compatible with Photoshop CS4, CS3,
CS2, and CS can be downloaded HERE. Photoshop
6 and 7 are no longer supported. However,
a legacy download is still available on the Downloads page.
Note, these legacy versions are no longer
supported and will not be updated. Click HERE to
see the supported system requirements for Photoshop CS4.
A note about PixelGenius
Product Activation
Starting
with the current product versions, PixelGenius
has added product activation to allow our serial
numbers to work cross-platform. Activation
can be done automatically over the Internet
or manually if your machine is not "net" connected (Vista
64 must be net activated). Note, you will still
need to have a computer handy that is net connected
to obtain your manual activation ID key. To manually
activate your product click HERE.
If you are having problems activating over
the web, you may have an out of date eSellerate
engine installed. To update your eSellerate
engine, click HERE.
For additional activation troubleshooting check HERE.
To find out more info about our product activation,
click HERE.
If you
have any technical support questions not
covered by the Support Notes, User Guides
or the Info Pages,
please use the contact form to send an e-mail to:

Note: PixelGenius
does not offer live phone support. Please contact Tech Support via
the e-mail form. We normally respond within 24 hours, Monday-Friday.
Important: When you send e-mail to Tech Support, please make sure
that you allow return e-mails from pixelgenius.com in any anti-spam
software you use. Tech Support cannot respond to spam blocker
procedures.
If
you need to check your eSellerate records for your
receipt or your order number, click
here
You can also double
check your serial number by going to the About Plug-ins and
navigating to your plug-in module.
The About Screen contains the version number, and serial number. If
you have any questions regarding your credit card transaction
or billing, please contact eSellerate
Customer Support. Note, this email address is for questions
regarding your credit card transaction or billing only. |
The
PixelGenius EULA allows the installation of your
purchased products on two computers-not to be
run at the same time. PixelGenius
EULA.
PixelGenius
offers a free demo period (seven or ten day, depending
on product). Once expired, PixelGenius can not
extend the demo period. PixelGenius also offers
a 30 day money back guarantee on all purchases.
Please see the 'Terms of Sale' for information
regarding making a return. PixelGenius
Terms of Sale
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