very much appreciates your choice of trying
or buying our products.
We want your experience to be as trouble-free
as possible. If you have any questions or problems,
please don't hesitate to contact us using the PixelGenius Tech Support button on this page.
Compatibility Issues in Photoshop CC 2015.1
PixelGenius is aware that there is a compatibility issue with PhotoKit 2 and PhotoKit Color 2 when hosted in Photoshop CC 2015.1 and later. The problem is that certain effects do not render properly. The Dodge and Burn effects from both plug-ins fail to return the intended result. The result is a blank layer with no effects showing. The problem is in the plug-in not the actual actions which return normal results. Adobe had introduced a change in the behavior of the color picker and transparency. Adobe has told use they will change the behavior back to the way it was before the 2015.1 update. The change will occur in the next major update. This will be in the not too distant future. Sorry for any inconvenience this may cause. While we are waiting on the update, PixelGenius is making the actual actions in the plug-ins available as a download to PG customers as a work around. The download contains both Dodge and Burn actions to replace those that are broken in PhotoKit 2 and PhotoKit Color 2. Note, please read the READ ME files regarding how to install the .atn actions. Click to download the Dodge & Burn actions.
OS X Mountain Lion (Version 10.8) Compatibility Info
With the release of OS X Mountain Lion (Version 10.8) Apple has changed the Security and Privacy settings in the System Preferences. By default, application installers are subject to additional security. Unless you change your Security & Privacy settings in your System Preferences, you will not be able to simply double-click on the PhotoKit 2, PhotoKit Sharpener 2 or PhotoKit Color 2 installers to launch the installer. You can Right-Click (Control-Click) on the installer to get the Open command from the context menu. For more info, see our Mountain Lion Info Page.
Photoshop CS6 & Photoshop CC, CC (2014) and CC (2015) Compatibility
PixelGenius has released updated versions of our products for full CS6, CC, CC (2014) and CC (2015) compatibility. Please visit the Downloads page for the most recent versions; PhotoKit 2.0.5, PhotoKit Sharpener 2.0.7 and PhotoKit Color 2.2.3. Note, there are reports from users of Photoshop CS6 & CC who are having problems after trying to copy various plug-ins from Photoshop CS5 and earlier. Photoshop CS6 & CC have changed the nature of Adobe built-in plug-ins and 3rd party plug-in installations.
In CS6 & CC, the Plug-ins folder in the main Adobe Photoshop CS6/CC folder is empty. CS6 & CC's internal plug-ins have been relocated to different places based on what platform you are on. However, the Plug-ins folder in the main app folder is the ONLY place where 3rd party plug-ins should now be installed. You do NOT want to simply copy the entire contents of previous versions of Photoshop plug-in folders into this new 3rd party plug-ins folder–you certainly don't want to load any Adobe plug-ins from previous versions of Photoshop into this folder. This will cause users a great deal of problems including not being able to save files in various formats.
Also, you do not want to select the option for using an Additional Plug-ins Folder in Photoshop CS6/CC's Plug-ins preferences unless you are very, very sure that the only plug-ins installed in that folders are non-Adobe, 3rd party plug-ins.
The best practice for installing 3rd party plug-ins in Photoshop CS6 & CC is to visit the 3rd party developer's site and download the most recent CS6 & CC compatible versions and run the actual installers to select the main 3rd party Plug-ins Folder inside of the Adobe Photoshop CS6/CC folder.
A quick note regarding the installers for Photoshop CS6 & CC compatibility. If you already have version 2 products installed and activated in Photoshop CS5 or earlier, you do not need to de-activate those previous versions when running the installers for CS6.
A Note About Photoshop CC (2014) on Windows 8
Pixel Genius has revised our Windows Installers and updated our plug-ins to provide Photoshop CC (2014) or CC (2015) and Windows 8 or 8.1 compatibility. These new installers are also for Windows 7 users although the previous versions worked in CC (2014) and Windows 7. There are no known issues for the Mac OS X with our current versions.
A Note about current Updates
PixelGenius has updated the Windows versions of; PhotoKit Sharpener 2 (PKS 2) to version 2.0.8, PhotoKit 2 (PK2) to version 2.0.6 and PhotoKit Color 2 (PKC 2) to version 2.2.4 to address several reported issues when installing and running under Windows 8/8.1.
We suggest all Windows users upgrade to PK 2.0.6, PKS 2.0.8 and PKC 2.2.4 which are now available on the PG Downloads page.
NOTE: PKS 2 & PK 2 requires Photoshop CS3, CS4 or CS5 to run. PKS 2 & PK 2 support the system requirements for the various versions of Photoshop that PKS 2 & PK 2 supports. So, you can run PKS 2 or PK 2 for Mac running CS3 or CS4 with PPC or MacIntel. Photoshop CS5/5.5 is supported using MacIntel only. NOTE: if you are using a version of Photoshop prior to CS3, you will need to download the legacy version of PhotoKit Color 2.1.3 still available on the PG Downloads page.
We suggest all Mac users upgrade to PK 2.0.5, PKS 2.0.7 and PKC 2.2.3 which are available on the PG Downloads page.
PixelGenius apologizes for the inconvenience some users have experienced. We have posted fixes and and updates for all known issues. We thank our users for reporting issues so quickly..
have any technical support questions not
covered by the Support Notes, User Guides
or the Info Pages,
please use the contact form to send an e-mail to:
does not offer live phone support. Please contact Tech Support via
the e-mail form above. We normally respond within 24 hours, Monday-Friday.
Important: When you send e-mail to Tech Support, please make sure
that you allow return e-mails from pixelgenius.com in any anti-spam
software you use. Tech Support cannot respond to spam blocker
A note about
Adobe Photoshop CS5/5.5–Macintosh and Lion (10.7.x)
The current version of PhotoKit 2, PhotoKit Color 2 and PhotoKit Sharpener 2 are fully functional in Photoshop CS5/5.5 with 64-bit support for Mac and Windows. The current versions of our products also support installing and running in Lion (10.7). The legacy products of PhotoKit 1.x, PhotoKit Color 2.1.3 and PhotoKit Sharpener 1.x will run under Lion but the installers for the products will not because Lion no longer supports Rosetta which is required to run the installers. Those legacy products are no longer supported so no updates to the installers will be done. The current line up of products' installers have been written for compatibility with Lion.
about earlier versions of Adobe Photoshop under
Adobe has decided not to release Vista
compatible (certified) updates of earlier
versions of Photoshop. Photoshop CS2 will install and run under
Vista but needs to be launched as an Admin
level application. Adobe does not recommend
running any earlier versions of Photoshop
such as CS or version 7 under Vista. Since
we run under Photoshop as a "hosted application"
(plug-in) PixelGenius can not support our
products running under Vista unless you
are using Photoshop CS3/CS4/CS5 or Photoshop CS3/CS4/CS5
Extended. Click HERE to
download and read Adobe's Windows Vista
Compatibility (127KB PDF).
about Adobe Photoshop CS4/CS5/5.5–Windows
current Windows versions of our
products are compatible when running under
Photoshop CS4/CS5 and CS4/CS5 Extended when launched
under Windows XP/SP3 and Windows Vista SP1 & SP2 and Windows 7. Pixel
Genius products support both 32 bit and 64 bit versions when hosted by Photoshop CS4/CS5.
We will only be officially supporting 64 bit
binaries on Vista 64 and Windows 7 (it "may" work
fine on Windows XP under 64 bit but since Photoshop
CS4/CS5 is not officially supported by Adobe under XP 64 we
can not be sure our products will work correctly
under that OS). Click HERE to
see the supported system requirements for Photoshop
Note, you will need to run the installers twice while booted under 32 bit and 64 bit and install the plug-ins in both binary versions of Photoshop CS4/CS5. Also, the plug-ins require separate activations for both the 32 bit and 64 bit versions.
A note about PixelGenius
has added product activation to allow our serial
numbers to work cross-platform. Activation
can be done automatically over the Internet
or manually if your machine is not "net" connected (Vista
64 must be net activated). Note, you will still
need to have a computer handy that is net connected
to obtain your manual activation ID key. To manually activate, please use the Tech Support form to contact our customer support.
you need to check your eSellerate records for your
receipt or your order number, click
|You can also double
check your serial number by going to the About Plug-ins and
navigating to your
The About Screen contains the version number, and serial number. If
you have any questions regarding your credit card transaction
or billing, please contact eSellerate
Customer Support. Note, this email address is for questions
regarding your credit card transaction or billing only.
PixelGenius EULA allows the installation of your
purchased products on two computers-not to be
run at the same time. PixelGenius
offers a free demo period (seven or ten day, depending
on product). Once expired, PixelGenius can not
extend the demo period. PixelGenius also offers
a 30 day money back guarantee on all purchases.
Please see the 'Terms of Sale' for information
regarding making a return. PixelGenius
Terms of Sale